Product description is showing in 'admin' for each product, but not showing live online?

Product description is showing in 'admin' for each product, but not showing live online?

Mylou
Visitor
3 0 0

Please see below screen shots of 1 of my store products, showing admin screen and online screen.  I believe there is possibly some coding that is required.  However, cannot seem to find the correct areas.?  Pls see screenshots below.

Replies 5 (5)

Moira
Shopify Staff
2084 227 331

Hey @Mylou,

 

We'd love to help you out! Do you mind sharing your website URL so we can take a closer look? Otherwise, do you mind posting the screenshots again as they are not visible.

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
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Mylou
Visitor
3 0 0

Hi Moira, please see attached screenshots re; product descriptions not appearing in online store, however they are showing on the admin side.  Please help.  Thank you

 

Screenshot admin.jpgScreenshot online.jpg

 

 

Shay
Shopify Staff
2996 462 612

Thank you for the screenshots Mylou! It looks like you may have removed the product description section in your theme editor. If you head over to Online Store > Themes and edit the product page in there, are you seeing the product description? If not, you will want to add the section back in using the editor on the left hand side. I'll include a screenshot showing you what I mean:

 

Shay | Social Care @ Shopify 
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Mylou
Visitor
3 0 0

Hello Shay, My product information bar is not showing in my online theme editor at all (not like in your screenshot). Therefore there is no option to add the 'product description ' to it?  

Shay
Shopify Staff
2996 462 612

Got it, and thanks for following up. In that case I am going to recommend you connect with our authenticated support team for further assistance in this matter. A product description should be included in all themes being used on the store, at least if the theme came from the Shopify Theme Store. 

 

There is a chance that custom coding or third party apps that affect the product page could have removed this section though. I can't be sure without access to your theme file, which is why I recommend chatting with live support. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

Shay | Social Care @ Shopify 
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