Product Description "Show HTML" Not Working

Alyssa_Lau
Tourist
5 0 2

Need some help! I write my product descriptions in HTML but for some reason, whenever I click "Show HTML" button, my HTML is disappearing and turning into code that looks like:

<a data-encoded-tag-name="h8" data-encoded-tag-value="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"></a>

How can I bring back my HTML?! 

 

Thank you!

Replies 5 (5)
oscprofessional
Shopify Partner
11006 1758 2233

Hi @Alyssa_Lau ,

Refresh the page and try again for adding adding code into the page or check the front end of the page.

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Zworthkey
Shopify Partner
5581 640 1498

@Alyssa_Lau 

Follow this screen Shot.

download (1).png

download (2).png

  

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Alyssa_Lau
Tourist
5 0 2

Unfortunately not working 😞 I've tried re-adding the code but it just messes everything up and turns back into the code I pasted above.

Zworthkey
Shopify Partner
5581 640 1498

@Alyssa_Lau 

Hire Some one to fix it. let me know if you would like to get help from us.

Thank you.

If helpful, please Like and Accept Solution. Hire Us |
if you Want to modify or Customize your theme | Whatsapp | Email us: sales@zworthkey.com
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Mts0001
Shopify Partner
19 2 22

There seems to be an issue with the recently updated product description editor which is causing it to create these code errors (or, if not errors, unwanted code). I am seeing this too, you are not doing anything wrong.

There are other issues with this new editor, some discussed here: https://community.shopify.com/c/technical-q-a/blank-description-after-pasting-html/m-p/1465539