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Product Filter is not working on Mobile but working on Desktop

Product Filter is not working on Mobile but working on Desktop

anthony_oozoo
Visitor
2 0 0

Hi,

 

My website has gone live & I've added a product filter to the site. 

 

It seems to work on the desktop & when I place it in mobile view.

 

When I actually go onto a mobile to view it doesn't appear, 

 

https://steelandbarnett.com.au/collections/all

Replies 4 (4)

GemPages
Shopify Partner
5625 1262 1292

Hi @anthony_oozoo 

 

I check on your page and found this error code on the file theme.js.

GemPages_0-1668676165867.png

 

GemPages_1-1668676263217.png

 

When I check the original Motion theme and the code on the file theme.js was not the same as your file.

GemPages_2-1668676679265.png

 

Maybe that error code makes your page not load Filter on the Mobile, meanwhile the Filter runs normally and the error code does not appear on the desktop.

GemPages_3-1668676922958.png

 

I think you should check and deal with that code if you know how, otherwise you can go back to the original theme's code.

 

Please contact me if there are any problems.

Kind & Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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anthony_oozoo
Visitor
2 0 0

Hi 

 

Thanks for the reply. Unfortunately this goes beyond my skill set. Any chance you could help me fix the issue?

 

Thanks in advance. 

GemPages
Shopify Partner
5625 1262 1292

Hi @anthony_oozoo 

 

I am willing to help however actually in this case, I would highly recommend you reach out to your Theme support team for their further actions in theme codes, as they deeply understand it more than I do. With their related knowledge and proper tools of their product, I believe that they can help. I found the support link so you can contact the theme https://archetypethemes.co/pages/support

 

Hope your concern will be resolved soon and should there be anything further I can help, just let me know 😁.

Kind & Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center

villalobos1
Shopify Partner
11 0 4

add this css code to the section

 

.mobile-facets__open {
color: black !important;
display: block;
}