Product image doesn't display in collections page

[mishaeld]

The images of my products doesn't show on my collections pages, i can't figure out exactly what's wrong.

[Victoria]

Hi, @mishaeld.

Welcome to the Shopify Community!

I understand your product images are not displaying on your collection pages. Could you please share your store URL, the name of the products and the specific collection pages you're looking into? I'd like to try and replicate the issue on my end.

Additionally, you could also check the following areas of your store to ensure your product images display on the collection pages.

• Ensure you've checked your theme. Make sure your theme does not have any customization or alterations that could affect the display of images on the collection page.

• Check your image file sizes. If image files are too large, it may cause slow loading times or failure to load. Ensure that your files are optimized for web use, and try decreasing their size. We have a guide on image sizing on our Shopify Blog here.

• Clear your cache and cookies. Sometimes, your cache can cause problems fetching the images to display them.

• Check your theme code. Check your theme's code to verify that there are no errors or bugs that prevent images from loading successfully. You can follow the steps here to try rolling back your theme code to preview any changes.

• Try installing a fresh Shopify theme to see if the product images display on the new theme. Please note: You do not need to publish the newly installed theme. Once it's added to your Theme Library, you can click the 3 dots next to the theme and select Preview.

While you're here, I'd like to hear more about your online business. How did you start your business journey and what type of products do you sell?

I look forward to your reply!