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Product image not getting shown on some mobile devices - Debutify

New Member
1 0 0

Hello guys,


for some reason my stores product images only work with like 70% of the mobile devices out there and for some people it's just not working properly and bugs out as you can see on the screenshot. It works fine with my IPhone 12 Pro Max but it doesn't work on an IPhone XS for example. Any help is greatly appreciated! I lost my mind trying to fix this...






Reply 1 (1)
Shopify Partner
4365 887 922

Hi @Goebski,

I tested and it works fine on my device. With what you described, I think the error is caused by lazyload of the image, can you send me the code of sections > product-template.liquid file, I will help you to disable it.

Or fast, you just need to send me a staff account, I will check it.

Hope it helps!

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