Product Image Not Showing on Purchase Page

TheContessa
Tourist
9 0 1

I just added a new product, and while the product image is showing up on the product description pages, when I click on the product to purchase, is simply shows "No Image". I tried adding the relevant picture as an asset; I edited the liquid theme code above <head> as suggested in another such issue, but it has not yielded results. Help? 🙂 EDIT: I just noticed that none of the new products I have created in the last couple of days have pictures on the purchase page.  https://thecreativecontessa.com/collections/videos-and-tutorials/products/cherry-blossom-sip-stitch-...

TheContessa_0-1682475208801.png

 

Replies 17 (17)

Dan-From-Ryviu
Shopify Partner
7838 1519 1541

Hi @TheContessa Could you share your store URL?

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Dan-From-Ryviu
Shopify Partner
7838 1519 1541

HI @TheContessa Your product is not active yet so you cannot see it on your store.

Please go to your store admin > Products > open that product > in Status > select Active 

in Publishing, click Manage > Manage sale channels > pre check in Online store and Save Screenshot 2023-04-26 at 09.29.48.png

 

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TheContessa
Tourist
9 0 1

It is active - all those things are ticked, and it wsa already active. I forgot to tick the "digital product" box, which has been resolved, but the image is still not showing on the purchase page.

Dan-From-Ryviu
Shopify Partner
7838 1519 1541

Hi @TheContessa did you add available image in Media section and click Save?Screenshot 2023-04-26 at 09.41.10.png

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TheContessa
Tourist
9 0 1

Yes. And in fact, I just edited the picture from a product added over a year ago whosle old image was showing on the purchase page, but whose new image is now "No Image". The iamges are all showing on the product page, but not on the purchase page.

TheContessa_0-1682477969925.pngTheContessa_1-1682477984647.png

 

PageFly-Richard
Shopify Partner
4322 980 1639

Hi @TheContessa 

 

This is Richard from PageFly - Shopify Page Builder App

 

The product is now showing this message: This product is unavailable

Please help me navigate to the product in Shopify, and check the state of the product.

1. If it is Draft, please set it to Active.

2. Make sure that you have assigned the product to a Sale Chanel ( Online Stores )

3. Make sure that you don't set it only available for some Markets only.

 

Hope this can help you solve the issue 

 

Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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TheContessa
Tourist
9 0 1

I double checked everything - I had accidentally set it as a physical product (which it is not). That has been fixed, but the image is still not showing up on the purchase page.

emilynixon
Tourist
9 0 3

I have the exact same issue @TheContessa and it started yesterday. I was adding product fine the day before then yesterday and today no matter what I do I get no image showing. Can anyone shed any light?

 

TheContessa
Tourist
9 0 1

That really sounds like something more systemic; my issue started yesterday as well. All of the pictures added before yesterday were and are still fine. Hmmm.....

emilynixon
Tourist
9 0 3

I agree @Dan-From-Ryviu can you help?

 

Dan-From-Ryviu
Shopify Partner
7838 1519 1541

Hi @emilynixon 

Did you try to remove image and upload it again? 

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- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
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emilynixon
Tourist
9 0 3
Yes - many times - resized it, renamed it. Also deleted and Added again.
Dan-From-Ryviu
Shopify Partner
7838 1519 1541

Recommend you contact Shopify support. If you don't mind, please accept my request access to your store so I can help you to check

- Helpful? Like and Accept solution.
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

emilynixon
Tourist
9 0 3

Shopify have got back to me with a fix - see screen shot.

Screenshot 2023-04-27 at 11.32.41.png

TheContessa
Tourist
9 0 1

Thank you so much for sharing that! Alas, I have almost zero knowledge of the back end. Where would I replace all these instances, exactly, do you know? 🙂

emilynixon
Tourist
9 0 3

If you go to inline store - themes - click the 3 dots.

Select Edit Code.

On the left under templates find product.liquid.

 

Then replace the above code.

 

I am no code expert and was hesitant but it did work. Had it not I would have perhaps not known how to put it right but I did copy and paste to notes the existing code if I needed to get it back to how it was. I expect you can reach out to a shopify expert to help and give them this info so they do not need to trouble shoot to find the issue. good luck!