Product images don't change when clicking on them

[rrugile]

Hello,

I came across a slight issue in my product pages- the images do not change when clicking on them, however upon reloading the page everything appears to work fine.

Please see link for a video of the issue.

product_image_loading_issue.mp4 

Website: https://meowplaza.com/

Theme: Dawn 12.0.0

I would really appreciate input from the community.

Thank you.

[Dan-From-Ryviu]

Hi @rrugile 

Could you check if this issue could be caused by your chat widget? The first time I opened your product page, I saw this issue, and the image could not be clicked, but after refreshing the page, this issue disappeared, and the image could be clickable. 

[rrugile]

Hi @Dan-From-Ryviu , 

I disabled the Shopify Chatbox feature, however the issue persists. I contacted Shopify support, hopefully they are able to look into this.

Thank you for your help!

[Dan-From-Ryviu]

I guess it was caused by the conflict between an app and your theme. You can try to go to Online Store > Themes > Customize > App embeds, disable apps here to check

[rrugile]

Thank you for your suggestion. I disabled all App embeds, one by one, but unfortunately the issue still persists.

[modelworks]

having same issue