Product images greyed suddenly greyed out

jontaylor
New Member
1 0 0

Yesterday, all images in my store have suddenly greyed out. When I click on the image, it shows as normal, but before that point everything is grey. Since then I have also noticed that it takes two clicks/taps to open a menu. Store is cbd123.co.uk

 

Any ideas?

 

Thanks

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Ollie
Shopify Staff
Shopify Staff
264 38 46

Hey @jontaylor.

Thanks for reaching out.

I appreciate the context and store URL that you have shared as that is super helpful! Looking into the link, I can confirm that I am able to see the images grayed out although they are in stock and available for purchase. Did you happen to make any custom coding changes? I can see how this can be very misleading from the customers perspective.

Could you let us know which theme you are using? As this context will allow us to determine the next best steps to correcting the product images. If you are unsure about which theme is live on your store, you can navigate to the Theme Editor and select the three dots that are located towards the top left. I took a screenshot from my test store to show you the section I am referring to:

28-34-96200-97659

Looking forward to your response.

Ollie | Social Care @ Shopify 
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