Product keeps disabling itself from store sells channel

Solved
Tjacobs713
Tourist
3 1 0

Good afternoon everyone, I'm having a problem with a product that I am selling that keeps getting turned off on the store sells channel. This is the 4th time it has happened and I can't figure out why it keeps turning off.  I'm currently running ads on facebook and when you click on the link it says "page not found" when it gets to my website.  If I go to the product, then product availability, it says available on 2 of 2 channels. But if i click manage the online store box is unchecked. If i check it and then save it the link will work as it should. Then several hours to a day later it will uncheck  itself and then the website will not work again. If anyone has any ideals of what is going on I really need some help!  Thanks in advance! If you need more info or I'm not explaining my self well just let me know.. THANKS! 

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Jivan_Suhagiya
Shopify Partner
498 68 107

Hi @Tjacobs713 
I had same kind of issue in past and it was due to one of APP was changing it.
Can you please check your store's activity log? I think you will see log there like who(which app or something) is doing this.

Best Regards,
Jivan

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
First kind of Checkout Reminder APP: https://apps.shopify.com/checkout-reminder
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Tjacobs713
Tourist
3 1 0

Thanks, could you tell me how to check that?  Sorry shopify is new to me.

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Jivan_Suhagiya
Shopify Partner
498 68 107

Hi,
You can check it from https://www.shopify.com/admin/activity 
If you can't find there, then you need to contact support. They will provide accurate info about issue.

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
First kind of Checkout Reminder APP: https://apps.shopify.com/checkout-reminder
Tjacobs713
Tourist
3 1 0

This is an accepted solution.

Jivan, Thanks again, you are right! Looks like Orberlo is turning it off for some reason. 

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thevintagebag
New Member
2 0 0

I’m having a problem where in edit products the online option keeps removing its self. I’ll reset it. Save it and 10 min later poof!  It disappears!

 

help please!

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BbopnBarb
Tourist
5 0 5

We keep having this problem too.  It's SOOO Frustrating!!!  Apparently, there could be Apps that are doing this.  Look at the response above.  I'm going to check it out on ours.

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