Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
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Hi. Whenever I try to open my product page on shopify, I get this error message:
Any idea what i can do to solve it? Ive cleared the cach and it's still the same error message.
Hi, @Adrian90!
A 500 status code typically denotes a server issue, that can sometimes be related to the browser cache or your internet service provider.
Please make sure to clear your cache and cookies and also test from a different browser. It's also a good idea to try using a different network, such as mobile data, to rule out any local errors. If the issue does persist, please let us know right away.
Olivia | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
I am getting the same message. I went to my page and it says the same thing. I cleared the cache first and rebooted as well same thing. However, the site is up but when I try to enter my page its gives me this message.
Hi there, @dyb6119!
Would you be able to check if either of these applies to your store?
- Modified your liquid/theme (or had a developer do it for you)
- Installed one or multiple apps recently
Let us know if neither of these apply to your store, so we can troubleshoot further.
Don | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog