Product page error

Adrian90
Excursionist
15 0 11

Hi. Whenever I try to open my product page on shopify, I get this error message: Skärmavbild 2024-05-16 kl. 22.12.07.png

Any idea what i can do to solve it? Ive cleared the cach and it's still the same error message.

Replies 3 (3)

Olivia
Shopify Staff
1716 146 309

Hi, @Adrian90!

 

A 500 status code typically denotes a server issue, that can sometimes be related to the browser cache or your internet service provider.

 

Please make sure to clear your cache and cookies and also test from a different browser. It's also a good idea to try using a different network, such as mobile data, to rule out any local errors. If the issue does persist, please let us know right away. 

Olivia | Social Care @ Shopify 
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dyb6119
Visitor
2 0 3

I am getting the same message.  I went to my page and it says the same thing.  I cleared the cache first and rebooted as well same thing.  However, the site is up but when I try to enter my page its gives me this message.

Don
Shopify Staff
2777 199 390

Hi there, @dyb6119!

 

Would you be able to check if either of these applies to your store?

 

- Modified your liquid/theme (or had a developer do it for you) 

- Installed one or multiple apps recently 

 

Let us know if neither of these apply to your store, so we can troubleshoot further. 

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog