Product page reloading continuously - URGENT

Humaid
Tourist
4 0 1

Thank you Elias for your reply. Actually I have hired a developer to add a custom message box on my product page. Before editing I had the theme file saved. So I switched to that previous theme file. The current theme file still has that refreshing problem because of the coding maybe. I will notice for 2-3 days and if the same issue appears in this theme as well then I will create a support request as you mentioned. But thanks for your timely response. Appreciate it. 

Humaid
Tourist
4 0 1

Thank you Ninthony for your expert advise. I couldn't find the "page_script.js" in my assets folder. But for now I have switched to a previously saved theme. So its working fine for now. There was a developer I hired recently to add a custom message box on my product page. Probably he messed up. But thanks for your quick reply. I will get back to you if the problem still persists.  

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petmascot
New Member
1 0 0

i also have this same issue, and i can see this huhuhu code in page source, but in shopify backend i am not able to found file page_script.js.  can you please help me as soon as possible

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Elias
Shopify Staff
Shopify Staff
1328 128 198

Hey, @Venny_Newson@samkvl@AdrianaAndrade, & @petmascot.

Thank you all for joining the thread!

It looks like there was a minor outage at the time of this posting and our teams have confirmed that the issue was resolved shortly after. However, if you're still experiencing this issue, the first thing I'd recommend doing is to clear your browser's cookies and caches

If the issue continues to persist, then it looks like we’ll need to access your accounts in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our Support team would be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if this issue has been resolved or not. Let me know!

Elias | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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All-Diamonds-Pa
Tourist
3 0 1

I'm having the same problem. My product keeps reloading constantly! Please help me. I've installed an app Upload Fields for uploading the image option. It didn't work and now I'm facing this issue. Please help me!!!

Here is my store link: https://alldiamondpainting.art/products/will-you-be-mine-forever-diamond-art

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Elias
Shopify Staff
Shopify Staff
1328 128 198

Hey, @All-Diamonds-Pa.

Thank you for joining the thread and bringing this to our attention.

I understand that your product page keeps reloading after you've installed Upload Fields and I was able to replicate the problem on my end. If this app required you to install a snippet of code to your theme, then it's possible that the coding wasn't installed correctly - which may be leading to this issue. That being said, does removing the app help resolve this issue?

Since the Upload Fields is third-party app and if it's something that you need for your Online store, then the app developer is always available to assist you. To get in touch with the developer, we'd recommend reaching out to the app developer through the contact information in the Support section of their app's page or through the developer's website - Inspon

I'd love to know if removing the app or contacting the app developer can help you resolve this issue. Keep me posted!

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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All-Diamonds-Pa
Tourist
3 0 1
Hey, Thank you for your response. My issue didn't resolve with any of the
above mentioned ways. So, I just switched my store to another theme and the
issue has been resolved.

Thank you for looking into it for me.
Elias
Shopify Staff
Shopify Staff
1328 128 198

Hey, @All-Diamonds-Pa.

Thank you for following up!

I'm glad to hear that switching to another theme has resolved the issue. Since this resolved the issue, it does seem that the Upload Fields coding may be what caused the issue.

That being said, were you able to get the app working on your new theme? Or, reach out to the app developers for help fixing your original theme?

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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