product pages not loading

[Naylicious]

when I use my website on my phone I am unable to view my product page but on my computer, I am able to see my product page. How do I resolve this problem? 

[Ollie · Accepted solution]

Hey @Naylicious.

Thanks for reaching out.

I appreciate the context that you have shared as that is very helpful! Would you be able to share your online store URL? As this will allow us to explore and take a look into the issue occurring.

Since the product page is loading successfully on your desktop, I would recommend clearing the cache from your browser on your mobile device. In some cases, this can clear up the issue with loading into the product pages. If the issue persists, you can try to use a separate browser - as for example, if you are using Safari try this action on Google Chrome.

Looking forward to your response, let me know if that did the trick.

[Alyadaydream9]

It’s in the app.