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Product video not working in media

Product video not working in media

Dinaye
Visitor
1 0 0
‎07-11-2024 07:25 AM

Hi,

 

When I add my own mp4 video to media, it shows in the media selection, but when I preview after saving, it does not work. Can someone please help? See images below.

 

Thanks!

 

Dinaye_0-1720696816984.png

Dinaye_1-1720696951873.png

 

 

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Reply 1 (1)

Tejas_Nadpara
Shopify Partner
1120 222 553
‎07-12-2024 08:20 AM

@Dinaye  Please share the product URL so, I can check and assist you better.

Shopify Expert | Skype: tejas.nadpara
- Like and Mark as an Accepted Solution if reply helpful
- Feel free to contact me on tejas.nadpara@gmail.com regarding any help
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