Products can't sync to SHOP APP because missing picture

Megan2023
Tourist
10 0 0

Hi, anyone have same issue that products can't sync to SHOP APP because missing picture? I did upload many pictures to the products and it's over two weeks. The products are still not listed in SHOP APP. I have contact support but no reply yet. I also tried to remove from SHOP sales channel and add again. But it doesn't work. 

I also tried uninstall SHOP and install it, doesn't help either. 

 

Anyone have same issue and how to fix it? Thank you. 

Replies 4 (4)

kabodkollection
Visitor
1 0 0

I have the same problem today

Megan2023
Tourist
10 0 0

I tried to add picture from SHOP-catalog and it worked. Not sure when they could fix it but SHOP team is working on it. 

yaman7rs
Visitor
1 0 0

And where exactly did you change that in SHOP?

Elias
Shopify Staff
2955 289 512

Hey, @yaman7rs.

 

Thanks for joining the thread.

 

You can manage products, categories, and collections on Shop directly from your Shopify admin ('Settings > Apps and sales channels > Shop'). From there, you can try resyncing the products. However, if you continue to experience these issues, then you can get in touch with the Shop team here: Contact the Shop support team

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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