Products can't sync to SHOP APP because missing picture

Megan2023
Tourist
10 0 0

Hi, anyone have same issue that products can't sync to SHOP APP because missing picture? I did upload many pictures to the products and it's over two weeks. The products are still not listed in SHOP APP. I have contact support but no reply yet. I also tried to remove from SHOP sales channel and add again. But it doesn't work. 

I also tried uninstall SHOP and install it, doesn't help either. 

 

Anyone have same issue and how to fix it? Thank you. 

Replies 2 (2)

kabodkollection
Visitor
1 0 0

I have the same problem today

Megan2023
Tourist
10 0 0

I tried to add picture from SHOP-catalog and it worked. Not sure when they could fix it but SHOP team is working on it.