Products can't sync to SHOP APP because missing picture

[Megan2023]

Hi, anyone have same issue that products can't sync to SHOP APP because missing picture? I did upload many pictures to the products and it's over two weeks. The products are still not listed in SHOP APP. I have contact support but no reply yet. I also tried to remove from SHOP sales channel and add again. But it doesn't work. 

I also tried uninstall SHOP and install it, doesn't help either. 

Anyone have same issue and how to fix it? Thank you. 

[kabodkollection]

I have the same problem today

[Megan2023]

I tried to add picture from SHOP-catalog and it worked. Not sure when they could fix it but SHOP team is working on it. 

[yaman7rs]

And where exactly did you change that in SHOP?

[Elias]

Hey, @yaman7rs.

Thanks for joining the thread.

You can manage products, categories, and collections on Shop directly from your Shopify admin ('Settings > Apps and sales channels > Shop'). From there, you can try resyncing the products. However, if you continue to experience these issues, then you can get in touch with the Shop team here: Contact the Shop support team. 

If you have any other questions on this topic, then don't hesitate to let us know.