products not showing after uploading csv file

sana54
Visitor
2 0 0

I was trying to upload some products using csv file. Everything was ok,I didn't have any error messages. But,the products did not appear in the product page.I had an email sent to me that says that the products were imported successfully.What could be the problem? 

Replies 3 (3)

Imogen
Shopify Staff
1370 148 250

Hey there, @sana54. Thanks for taking the time to reach out to the Shopify Community with your CSV/Product situation. It's good to meet you!

 

When logged into your Shopify Admin, do you see any of the products from your CSV under the 'Products' section of your admin? If you do, this means that the products did indeed upload correctly. If you're seeing them under 'Products' in your admin, but not seeing them on your store, this means that the products haven't been set to publish on your online store, so you'll have to change that.

 

You can do this by going to 'Products' in your admin, and clicking into one of your new products. When the page loads, you will see a 'publishing' section on the right side. Click 'Manage' and then make sure the 'Online Store' option is checked off, and then 'Save' the change. This should allow your products to appear as expected.

 

23-17-95687-62217.png

 

 

Let me know if you see your products under the 'Products' section of your admin. If you don't, then you may need to attempt your CSV upload once again. Let me know if you have any questions!

Imogen | Social Care @ Shopify 
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sana54
Visitor
2 0 0

Hey,thank you for replying.

 

No,unfortunately I can't see any products in the products section.

However,those errors were sent to me with the "import complete" email:

  • Line 2-6: Validation failed: You need to add option values for Size
  • Line 7-10: Validation failed: You need to add option values for Size
  • Line 11-12: Validation failed: You need to add option values for Size
  • Line 13-17: Validation failed: You need to add option values for Size
Imogen
Shopify Staff
1370 148 250

Hey there, @sana54. Thanks for following up with me here!

 

Thanks for letting me know that your products didn't appear to upload. This suggests that the CSV import did in fact fail.

For your upload to be successful, you'll definitely want to take the steps to remedy the errors you're seeing. For that error related to 'Size', you will want to add an option value for your products in the 'Size' column.

Provide a 'size' value to the products on those lines (2-17) and then let me know if your import fails again. I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog