"Broken checkout experience" - google merchant suspension

mm44-9
New Member
2 0 0

Hello

my site https://millenniummachinery.ie/collections/menu/products/collet-chuck-set-mt4-er32

has a problem in Google merchant center for:

"Account suspended due to policy violation: Broken checkout experience"
 
Can you help what is missing form my checkout process?
Replies 2 (2)
mm44-9
New Member
2 0 0

Google says:

Ensure it’s possible for a user to checkout starting from your landing page and make sure the checkout process on your site is straightforward. This includes a working and easy-to-identify buy button.
 

EmmanuelFlossie
Shopify Partner
1540 91 370

Because, you are forcing a user to enter an apartment/suite, which obviously not everyone has. Make this field optional.

 

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