My customers keep getting a message saying their email may contain a virus. We are using a shopify email and forwarding to zendesk. How can we fix this error? Customers think we are frauding them when they receive this.
To get a better understanding of your issue could you please answer the following questions:
Ensure that your Shopify email and email forwarding to Zendesk are properly configured. Check for any misconfigurations or issues with SPF, DKIM, or DMARC records. Incorrect email setups might increase the likelihood of triggering false virus alerts.
Look forward to hearing from you!
Moira | Social Care @ Shopify
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