"More Options" don't show when I click the 3 dots on the products' backend page.

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The three dots that show more actions (e.g., delete, archive) is not clickable.


After choosing all products on the page (50 items), or choose all store items, options on the right show up:  Bulk edit, Set as active, and the three dots that say "More options" when one hovers the mouse over it. The options don't appear, however. It is unclickable. 


Any help would be appreciated. Thanks in advance.



Reply 1 (1)

Shopify Staff
2835 442 578

Hey @C_A_M, thanks for reaching out and reporting this. I wasn't able to replicate this issue on my end, so it could be that the problem is related to a browser or operating system issue. 


I recommend clearing your browser cache and cookies for all time, ensure your device and browser are fully up to date (we only support the last 2 major versions of operating systems and browsers) and also try in a different browser to see if the issue still persists. 


I also recommend disabling any adblockers and other extensions that might stop an element on the page from loading. 


If that does not resolve the issue, please report this to our authenticated chat support team in our Help Center for further assistance. 

Shay | Social Care @ Shopify 
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