"No Notes From Customer" in Order Dashboard

[bentriggerdigit]

I have enabled ordered notes within Theme » Customize » Settings » Cart » Enable Order Notes, and the option to add order notes appear on the cart page, but when they are submitted they are not being registered for the order. In the upper right corner of the order panel it still just reads "no notes from customer".

  

[gr_trading]

Hi @bentriggerdigit 

Notes are not mandatory to fill prior the checkout, therefore may be your user don't know that information is must to process the order.

You can amend the code to make the notes field mandatory.

[bentriggerdigit]

Hello, we have run multiple test orders where we have added gift notes but they are not coming through. We have confirmed this. 

[gr_trading]

In that case, your theme might have some code issues, please share your URL to diagnose. 

[bentriggerdigit]

https://www.kowsteaks.com/ or https://kow-steaks.myshopify.com/

[bentriggerdigit]

Hello, any update here? Thank you 

[gr_trading]

Since we don't have your theme unable to check the flow as every theme has a different code structure.

[bentriggerdigit]

Hi, can you please tell me who to reach out to for this then? I don't know who the original theme developer is, or what the name of the theme is. 

[gr_trading]

Usually we suggest to reach out to theme developers to resolve this.

but since you don’t know about the developer or theme name.

You can download the theme for which Shopify will send you a mail to you, please forward that email to me, will see I could help you in this.

[bentriggerdigit]

Great, I appreciate that. Following is a link to a ZIP of the theme: https://drive.google.com/file/d/16wEFkqXoTUwFY3LIMRcPJEDg-brl_jZ9/view?usp=drive_link

Otherwise let me know where I can email this. Thanks again.