"Stop selling when out of stock" and it still keeps selling

Kjankko
Pathfinder
154 3 18

Hi,

I sell physical products in my Shopify store. I have clicked "Stop selling when out of stock".

I noticed that my store has sold products which are "out of stock". Now the inventory looks "-1"

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How this is possible?

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CANDISOFT
Shopify Partner
1104 146 482

@Kjankko  are you using any shopify app for stock management?

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Kjankko
Pathfinder
154 3 18

Hi @CANDISOFT 

I have used Back In Stock - Restock alerts -App (https://apps.shopify.com/customer-back-in-stock-alert-user-notification-app?)

Could it cause the problem?

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CANDISOFT
Shopify Partner
1104 146 482

You will need to contact that app developer's support to fix that issue. @Kjankko 

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neilgaffreyart
New Member
2 0 0

Hi,  I am having this same issue.  Did you find a fix for it? @Kjankko 

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CANDISOFT
Shopify Partner
1104 146 482

@neilgaffreyart , have you tried unchecking "continue selling when out of stock" from that product's page on admin panel?

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neilgaffreyart
New Member
2 0 0

Yes.  

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