"there was an issue uploading the media. try again later"

[Abrash]

hi. It's been 2 days, every time I want to upload my pictures I get this error:""there was an issue uploading the media. try again later"

  and there is a somewhat similar error on the previous questions that says "there was an issue processing the uploaded media." but i have not been able to find the exact error that i got.

my pictures' sizes are suitable and I have cleared browser cache too, and I had some troubles using my wifi but i was able to solve it, and the internet is ok now. I would appreciate if anyone can help with this error.

[Blair]

Hi @Abrash,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

If you haven't done so already, I'd encourage you to confirm that the image(s) being uploaded is using one of our accepted file types. This includes PSD, TIFF, BMP, GIF, SVG, HEIC, PNG, JPEG and WebP. Additionally, you will want to ensure those images are correctly sized depending on what they're intended for (i.e product images). To learn more, you can check out our Product Media Types document as it touches on this further. 

If you've confirmed that the images meet those requirements but continue to receive an error, please attempt a few more local troubleshooting steps. These steps include: 

• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns. 

[Alpenmeister]

I found your reply via Google. This is now outdated information. PSD seems to be unsupported now and even if you categorize it as a "generic file" it can not be uploaded, contradicting your help files about supported file formats. It seems like uploading HTML is not allowed as well as PSD. For no reason given according to your support team. 

Are you going to do anything about this? Because I want to provide my customers with a PSD template file and CANNOT do that, although I'm currently paying for the privilege to be able to upload files for downloads (except HTML files).