Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that your customers are experiencing random pop ups when browsing your shop. That is definitely something that can confuse or deter your customers. It's also worth considering a few factors to investigate:
If you have no luck with the above steps, it would be helpful to ask your customers for screenshots or any additional details they can provide. Then, reach out to your theme developer as they may have insights or suggestions specific to your theme.
I hope these suggestions help in resolving the pop-up issue. If you have any further questions or need assistance, feel free to reach out!
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