Re: Record must point to a valid IPv6 address

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Record must point to a valid IPv6 address

Robinsdrawer
Visitor
2 1 0

Hi, I am trying to enter the shopify IP into the dns aaaa record at the fasthosts site and the above error is coming up. Please help!

Accepted Solutions (2)
Robinsdrawer
Visitor
2 1 0

This is an accepted solution.

Thank you for your help. I just failed to spot the A instead of AAAA option 

View solution in original post

Shay
Shopify Staff
2996 462 612

This is an accepted solution.

Hey there! Thank you for that link. I did some digging into this and I believe I have discovered the issue. 

 

Zoho webhosting does not support compacted IP addresses, which in a AAAA record is shown as two colons back to back "::". While there is a whole scope of information regarding compacted vs expanded AAAA ip records, please try your AAAA record like so:

 

Shopify recommended (most third party domain hosts): 2620:0127:f00f:a::

Zoho webhosting: 2620:0127:f00f:0005:0000:0000:0000:0000

 

For more details on this - The process of condensing an IPv6 address involves removing consecutive blocks of zeros and replacing them with a double colon `::`. Here's how the given IPv6 address `2620:0127:f00f:0005:0000:0000:0000:0000` is condensed to `2620:0127:f00f:a::`:

 

1. Remove leading zeros from each block: `2620:127:f00f:5:0:0:0:0`
2. Group consecutive blocks of zeros together: `2620:127:f00f:5::`
3. Replace the consecutive blocks of zeros with `::`: `2620:127:f00f:5::`
4. Add the missing block `a` to get the condensed form: `2620:0127:f00f:a::`

 

So, the condensed form of the IPv6 address `2620:0127:f00f:0005:0000:0000:0000:0000` is `2620:0127:f00f:a::`. They are the exact same IP address, just Zoho doesn't seem to like the condensed version. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 8 (8)

PeanutButter
Shopify Partner
387 68 184

Hi, do not try to add a IPv6 ip, the Shopify address you need to add is a IPv4 address

Peanut Butter Collective | Shopify Experts
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PeanutButter
Shopify Partner
387 68 184

Hi, did you check this again? 

If you send some screenshots of your dns config I can assist you further

Peanut Butter Collective | Shopify Experts
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- Want to customize and improve your store? Hire us.
- Feel free to contact me us hello@peanutbutter.es
Robinsdrawer
Visitor
2 1 0

This is an accepted solution.

Thank you for your help. I just failed to spot the A instead of AAAA option 

PBN_Master
Shopify Partner
1 0 0

Hi

My hosting provider told me i should add the ipv6 because some new devices will require ipv6 and if i don't point that to my webshop the user will be forwarded to the hosting provider website where he will get a notification that the domain in question is busy. That's not what i want to happen. So, is there no ipv6 for shopify and why? 

kiwi8
Shopify Partner
15 0 3

hi i got the same question. any solution?

Imogen
Shopify Staff
1870 211 335

Hi there, @kiwi8! Thanks for taking the time to follow up on this older thread! If you're looking to point your domain to Shopify via AAAA records, you can use the following address to do so: 2620:0127:f00f:5::

Hope this helps!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kiwi8
Shopify Partner
15 0 3
Shay
Shopify Staff
2996 462 612

This is an accepted solution.

Hey there! Thank you for that link. I did some digging into this and I believe I have discovered the issue. 

 

Zoho webhosting does not support compacted IP addresses, which in a AAAA record is shown as two colons back to back "::". While there is a whole scope of information regarding compacted vs expanded AAAA ip records, please try your AAAA record like so:

 

Shopify recommended (most third party domain hosts): 2620:0127:f00f:a::

Zoho webhosting: 2620:0127:f00f:0005:0000:0000:0000:0000

 

For more details on this - The process of condensing an IPv6 address involves removing consecutive blocks of zeros and replacing them with a double colon `::`. Here's how the given IPv6 address `2620:0127:f00f:0005:0000:0000:0000:0000` is condensed to `2620:0127:f00f:a::`:

 

1. Remove leading zeros from each block: `2620:127:f00f:5:0:0:0:0`
2. Group consecutive blocks of zeros together: `2620:127:f00f:5::`
3. Replace the consecutive blocks of zeros with `::`: `2620:127:f00f:5::`
4. Add the missing block `a` to get the condensed form: `2620:0127:f00f:a::`

 

So, the condensed form of the IPv6 address `2620:0127:f00f:0005:0000:0000:0000:0000` is `2620:0127:f00f:a::`. They are the exact same IP address, just Zoho doesn't seem to like the condensed version. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog