Hyde here from Shopify.
In order to better help you recover your account, I'll need to understand what you mean when you say your shop "was down". Do you mean that the trial has lapsed but you had not picked a plan?
The more context you can provide me the better I can help you! I look forward to hearing from you so that we can get your business back up and running.
All the best, Hyde.
Andrew | Social Care @ Shopify
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