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I’ve noticed that sometimes when I issue a refund it doesn’t give me the option to refund to a gift card (which is our policy) and it automatically goes back to the persons credit card. 

What is the reason for this?


Reply 1 (1)

Shopify Partner
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Hey @Awwink you're not receiving this option because this is not possible with Shopify. In order to do this you would need to utilize a 3rd party app. My app iziGift we recently created this capability so you can do it directly from within your Shopify admin portal. Below is a quick preview:


Hope this helps. If you have any questions feel free to comment below or message me.