Refunds

Awwink
Visitor
1 0 0

I’ve noticed that sometimes when I issue a refund it doesn’t give me the option to refund to a gift card (which is our policy) and it automatically goes back to the persons credit card. 

What is the reason for this?

 

Reply 1 (1)

Talktohenryj
Shopify Partner
83 0 16

Hey @Awwink you're not receiving this option because this is not possible with Shopify. In order to do this you would need to utilize a 3rd party app. My app iziGift we recently created this capability so you can do it directly from within your Shopify admin portal. Below is a quick preview:

 

https://app.drift.com/video/share/abQJddC0Fa1Y1vubsqNXwk8vIOix1c5SYAdx2I0y53jM

 

Hope this helps. If you have any questions feel free to comment below or message me.

 

Henry