Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
Hi there,
I'm seeking assistance from someone with higher-level access on Shopify. My developer and I have just completed my store, but we noticed a checkout box for subscriptions at the end of the checkout page during the final testing phase.
I contacted Shopify customer support to remove the checkout box, but they were only able to remove the text beside it. Consequently, I'm now left with just the box itself, which is not good for conversions. I've tried to reach out to Shopify multiple times for help with removing the box or at least knowing how to add the text back, but their solutions haven't worked.
They've suggested that I contact the theme developer, but I've already done so, and the developer says that this issue needs to be resolved by Shopify since they're responsible for the checkout page. Despite explaining this to Shopify, I'm only receiving generic responses from customer service and being advised to hire a developer, which isn't a solution.
If you're someone who works for Shopify or can help me resolve this problem, it would be greatly appreciated so that I can start selling. I've attached a screenshot of the current state of the checkbox.
Thank you.
Hello @Laksen1337
if you are having shopify Plus plan than it is possible to remove checkbox from checkout page via some modifications on code
Yes, I am aware of that. However, since this is a newly established store, I am not eligible for Shopify Plus.
In settings > checkout > marketing options, is Email selected? If so, does deselecting that work?
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024