Technical Q&A

MirceaDanBiz · ‎12-04-2019

I have accidentally added 2 facebook pixels to my website and wanted to remove one of them. I looked up the information for deleting the facebook pixel, but the documentation says to go into theme.liquid and search the code in the <head></head> tag, but there is no facebook pixel code there. I have added the code through Facebook, not manually and I am using the venture theme.

ericcoh · ‎08-20-2020

Hey Julie,

I'm having the exact issue! I've deleted facebook marketing to try to see if the pixel would be removed from my website, but it's not.

My website is sublimesolution.myshopify.com. I've even tried to look for the code within the theme, but it's not there. Please help me out. I've been looking everywhere for answers.

Julie · ‎08-20-2020

Hey, @aludream!

Whether you can remove the second pixel really depends on how it was added. Are you able to share your store link with me? I can use the Pixel Helper here on my end to see if I'm able to find the culprit.

It would also be helpful if you can share a list of the apps you currently have installed; while some apps may not be directly related to Facebook, they may still inject a pixel into your store. Finally, which theme are you using?

All of this information will really help! Looking forward to hearing from you.

Julie | Social Care @ Shopify
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Julie · ‎08-20-2020

Hey, @ericcoh!

Thanks for sharing your store link. Taking a look at your homepage here on my end, I'm only seeing one Facebook Pixel. Are you seeing the extra pixel on a particular page? If so, which page are you seeing it on?

Julie | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog

ericcoh · ‎08-20-2020

I ended up fixing it; however, my Facebook pixel won’t record any add to cart, view content or initiate checkout. It’s weird because on Facebook pixel helper, it shows that it works, BUT on events manager, it doesn’t record any of thay

Julie · ‎08-21-2020

Thanks for the update, @ericcoh.

Is the pixel in the Preferences section of your admin, or is it in your theme's code? Also, which theme are you using? It looks like you are using a third-party theme and this could very well be a theme-related issue.

Lastly, have you made sure that the pixel ID in your events manager matches the pixel ID that you've added in Shopify?

Julie | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Tanner22 · ‎09-18-2020

I am having trouble removing a pixel from my website. I've tried everything, may I send you my URL to take a look? Thanks in advance

tevotechnics · ‎09-19-2020

I’ve already deleted Kit but the other pixel has not yet been removed. Please help. Thanks

isaldivia · ‎11-07-2020

Hola Julie!

Same problem here, site: https://verynooty.com/

We have two pixels (we installed Facebook Pixel Helper already), one is the actual Pixel that we use to run our FB Campaigns, the second one is associate with other FB Ad Account (from the same person who create the Nooty one) that I don't have access. Is there a way to remove it directly from Shopify (code)? Is a simple task or you recommend me to hire an expert?

Thanks in advance for your help,

Saludos

IG

brynncapella · ‎02-10-2021

Hey Julie -

I don't think you answered my question or issue regarding the FB pixel yet, but I think it's similar to aludream. I basically have several different fb pixels, but I only have one showing on the pixel helper and on my Shopify preferences. So I am hoping it's as simple as updating the pixel ID in the fb ads, but not sure how to do that.

I set up my FB pixel several years ago and it seemed to be doing fine. Again it's actually the only one I see live via Pixel Helper. But I was in my FB ad account recently and I just noticed another FB pixel associated with sub-accounts (for lack of better terminology). But it won't let me change the new pixel to the original one with all the information related to it in the fb ads account. So I am not sure if it's more of a facebook issue vs a shopify issue?

Basically I recently followed some prompts that said those accounts weren't connected to my site, but when I followed them that's when I noticed the new pixels to the account? It didn't change my original one which was still showing data and I could see that pixel on my Shopify preferences but when I looked at my backend website coding on the theme.liquid page, I didn't see it there. I thought connecting them would automatically use my original fb pixel not create a new one? Can I just delete those and start over? I just want to keep using my original pixel from years ago because it seems like it has all the lookalike info vs the new ones.

So I am mostly confused in my FB ads manager area. My actual business name is just my name plus Inc. So there are two accounts showing, a Business Manager account and my personal ad account. My business account has 6 business assets listed; Brynn Capella Handbags, Brynn Capella Handbags (so twice), Brynn Capella Inc., KIT, Products for brynncapella.myshopify.com, Shopify Product Catalog. The ones with different FB pixels are the products for and Products catalog. And in my personal under a new one that the prompts created.

Am I making any sense? Could I delete those new accounts, but would that affect my FB shop connection?

Thanks.

Brynn Capella

www.brynncapella.myshopify.com

Julie · ‎02-10-2021

Hi, Brynn!

Thanks for joining in on the conversation.

It does sound like everything is set up correctly on Shopify's end, considering you're only seeing one pixel in the Pixel Helper, and you've only added the pixel in Preferences, rather than in your theme's code.

I did notice that you mentioned KIT, however, and this could have something to do with seeing multiple pixels on Facebook's end. Our Support team will be able to verify if the extra pixel is coming from KIT, so feel free to contact us and we can investigate. Our Support team will also be able to determine if any of those extra pixels are associated with Shopify.

As for your catalogs, the Shopify Product Catalog would be the one that was created if you had migrated over to the new Facebook channel from the old Facebook Shop channel (which has since been delisted). This product catalog should not be deleted, otherwise you will lose the sync between Shopify and Facebook.

I hope this helps clear things up but feel free to reach out should you like us to take a deeper look!

Julie | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

catanomaly · ‎04-21-2021

How did you solve this my man? I'm facing the same issue you had

aboden · ‎09-17-2021

Mego, how did you manage to fix it with Google Tag manager? I've just deleted the Facebook Messenger from the 'tags' section yet messenger is still appearing on the home page? It's driving me nuts!!

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