2 0 2



When receiving emails from our Contact Us web form and other forms on our Shopify site, the emails populate from Shop Name (shopify) <> as well as populating when replying to customers. 


Does anyone know how to change this setting and have it populate the email address of the customer that submitted the inquiry. Or literally anything else? 


Annoying having to delete this from our email replies and doesn't look professional. Not a fan of Shopify having to blast their name every other word and distracting from our brand. 


Much appreciated,



Replies 2 (2)
Shopify Partner
5587 1260 1162

Hello @rflush 


'via' will be removed automatically after 24 hours, provided you have authenticated your 'custom domain based' sender email address correctly by entering the required CNAME and MX Records in your DNS Settings.


I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business

- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
2 0 0

I'm having this same issue,  shows up when a customer submits a contact form. It also adds Shopify name in parentheses after my store name. It's been weeks since I've updated the CNAME and MX Records. How can I change the name and email of the sender?