Liquid, JavaScript, themes, sales channels
I was not getting the emails sent through my contact form. I suspect because the mail address was an alias of another address. Can I still recover these mails somewhere?
Hi @MOI1,
First, was your email entered correctly? Refer https://help.shopify.com/en/manual/your-account/manage-account/#change-your-store-owner-account-emai...
If you want to get your previous emails back, you need to contact Shopify.
Hope it helps!
Hi @LitExtension ,
Thank you for replying!
The address was mentioned correctly, but the mails did not arrive.
I am trying to contact shopify, but I didn't succeed.
Best,
MOI1
Hi @MOI1,
Is your contact form working properly? can you send me the link. I will check it.
https://www.odett.be/pages/contact-us
Hi,
this is the link to the contact page.
At this moment it works with muriel@odett.be .
In the beginning it was hello@odett.be (which is the alias of muriel@odett.be) and these emails never arrived...
That's why I would like to retrieve the mails I missed.
Thank you so much for looking at this problem.
M.
Hi @MOI1,
So now it's working fine with muriel@odett.be? It is the store's current email sender.
If it works fine now, then this is true.
With previous emails( hello@odett.be ), you need to contact Shopify for support, but this is hard to get back.
Hope it is clear to you.
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