Ride Theme - Video not showing on mobile.

DSEUK
Tourist
6 0 1

Hi Guys,

 

Using Ride Theme, pretty OOB. In the image carasel I added a link to YouTube video, all works great on desktop however on mobile I just get a black space where the video should be or this video is unavailable. 

 

All settings in YouTube are correct to public etc, taking a look at the other solutions offered I can't seem to get them to work. Perhaps as this is a newer theme code base? 

 

Here is a link to one of the product, when you scroll through the images the video is the last one.

https://dualsporteurope.co.uk/products/alcan-max-coverage-hippo-hands 

 

Any suggestions on how to make this work on mobile? Or is there a way to contact the theme developers as I could not find that either, seems a massive oversight to have a theme not working 100% on mobile... 

 

Thanks in advance. 

 

Replies 2 (2)

geordiedigital
Shopify Partner
2 0 1

Do you have a screenshot of this issue? I have tried the link above on mobile in chrome and safari, and on both I am able to see and play the video on an iPhone.

DSEUK
Tourist
6 0 1

Hi, thanks for checking. it must have been a change made yesterday and took time to propogate or my cache to clear?? Checking this morning, nothing, checked gain now and its working! (must have been your magic touch).