robots.txt.file error

robots.txt.file error

kokolati
Tourist
4 0 2

I received the following message about my stores robots.txt.file. Can someone help me find and fix this error? 



Dear Store Owner,

 
We’ve identified a critical error in your store’s robots.txt file. This misconfiguration violates Shopify’s policy and needs immediate attention.
 
Action Required:
 
1. Review and correct your robots.txt file to allow proper search engine crawling.
 
2. Ensure compliance by specific date, e.g., June 1, 2024] to avoid store suspension.
 
Need help? Our senior experts are ready to assist. Contact us right away to refer them to you 
 
Thank you for your prompt attention.
 
Best regards,  
Shopify Team
Reply 1 (1)

YL168
Visitor
1 0 0

I'm also getting this similar email today. Has it been resolved?

My email

Dear Store Owner,

We hope this message finds you well. We have identified a critical issue with your Shopify store's robots.txt file that needs immediate attention.

The robots.txt file is crucial for managing how search engines index your website. Unfortunately, there's a problem that, if not resolved by August 3, could lead to significant disruptions and potentially cause your store to shut down.

To avoid any downtime or negative impacts on your store's performance, it is vital to address this issue promptly. If you're unsure how to fix this, we strongly recommend seeking help from our senior expert. They are highly skilled in resolving such issues and can ensure your store continues to run smoothly.

Please prioritize this matter and take the necessary steps to resolve the robots.txt file issue before the deadline. Failure to do so will result in your store becoming inaccessible from August 3 onwards.

If you need assistance or have any questions, please contact us immediately. We are here to help and ensure your store remains operational and successful.

Thank you for your prompt attention to this urgent matter.

Best regards,  
Shopify Team