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I'm new to Shopify and struggling with a real beginner issue - my images aren't uploading despite being compressed to just over 1 MB, in most cases. On the other hand, I've been able to upload some images which are 10 MB (too big, I know) so there is no consistency in terms of what can be uploaded.
What are the rules for ensuring that photos will upload properly while maintaining proper resolution? Ideally, I'd like to resize all to the same size/resolution, batch compress and then upload images into my files folder so that I can populate my product pages. I've tried Tinypng and Shopify Image Resizer with no luck.
Hi,
Hey there! It sounds like you're facing some inconsistencies with image uploads on Shopify. Here are some best practices and troubleshooting steps to ensure your images upload correctly while maintaining quality:
Shopify Image Upload Limits & File Requirements
Shopify supports JPEG, PNG, WEBP, GIF, HEIC, and AVIF formats, with a maximum upload size of 19MB per image. However, Shopify automatically compresses images when uploaded, which can sometimes cause quality issues if the original resolution is too low.
Why Some Images Upload & Others Don’t?
Compressing & Uploading Images in Bulk
If you're managing multiple images, try these steps:
Alternative: If you do not want to invest much time on optimizing yourself, you can try our speed optimization app called Website Speedy, that comes with 14-days trial. It will do the optimization automatically for you.
You can install it here: https://apps.shopify.com/website-speedy
(Disclaimer: We are the developer of this tool and are happy to answer any questions you may have.)
I found some SHopify image upload rules and recommend, you can refer to it:
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