Sending a DETAILED refund notification to customers

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Regularly I need to send customers a partial refund. Here are the most usual reasons:

- an item in their order is actually sold out.

- shipping refund: combining more than one order so the customer doesn't pay twice for shipping

- customer no long wants an item from their order.

When I preform a refund like this, the customers DO receive a refund notification email, but it is not detailed, only saying that " ____ Company has sent you a refund for $___". It gives no detail as far as the reason for the refund or which items (if any) have been refunded. 

How can this be remedied?  I find myself having to answer emails that wouldn't otherwise be sent if customers were told what the refund was for from the beginning.


- H

Reply 1 (1)
6 0 1

How you get this issue resolved?