Regularly I need to send customers a partial refund. Here are the most usual reasons:
- an item in their order is actually sold out.
- shipping refund: combining more than one order so the customer doesn't pay twice for shipping
- customer no long wants an item from their order.
When I preform a refund like this, the customers DO receive a refund notification email, but it is not detailed, only saying that " ____ Company has sent you a refund for $___". It gives no detail as far as the reason for the refund or which items (if any) have been refunded.
How can this be remedied? I find myself having to answer emails that wouldn't otherwise be sent if customers were told what the refund was for from the beginning.