Shipping labels stuck at "Buying Shipping Labels"

luvnstore
Tourist
10 0 5

All day when I try to make labels it gets stuck at "buying shipping labels" no matter if I do 1 label or many.  I need to be able to ship out!  I've tried multiple computer sources and its not my computer, its the site.

Reply 1 (1)

Rick
Shopify Staff
946 89 146

Hi @luvnstore 

 

Thanks for reaching out here for help.

 

I understand that you are experiencing issues with the Shopify Shipping label purchase process. That's certainly not ideal, and I can understand how that would disrupt your store operations and workflow. 

 

Here via the Shopify Community, we cannot access any of your account information, so I am not in a position to take a closer look at your store. However, I can recommend some troubleshooting steps to try, and then if that doesn't help you can reach our team directly. I understand you have already tried a few devices, however I would still recommend the following:

 

  • Firstly, I would suggest clearing your browser's cache and cookies, as this can sometimes help resolve issues. After clearing them, attempt to create the shipping labels again to see if the same error happens.
  • Ensure that you have a stable internet connection. Unstable or slow connections can cause issues with loading pages or completing certain actions. If possible, test using a different connection.
  • Sometimes, certain browsers may encounter compatibility issues. Try using a different browser to see if the problem persists. We always recommend Google Chrome, and it's a good idea to make sure your device and browser versions are up to date.

  •  

    If you have any browser extensions or plugins enabled, they can sometimes interfere with the functionality of certain websites. Try temporarily disabling any extensions you have installed and try creating the shipping labels again.

If the above doesn't resolve this issue, then please contact our team through our help center here. Once we authenticate you on the store, we can take a closer look at why this might be happening and do our best to help resolve this!

 

Rick | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog