Shop becomes unavailalbe after added new billing details

[C6G]

Hi Team,

I was constructing my shop and added new billing method for my shopify subscrtiption.

After I have added the new payment method, I was logged out of my shop and my shop got blocked.

We havent even made the shop to public yet as it was still under development.

Kindly please re open my shop.

Ticket Number:3806465

Thanks,

C6G

[Blair]

Hi @C6G,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact. 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact Page and log in to your account to create a support request.

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

[C6G]

Hello Blair so I believe that Shopify dosnt accept my method of payment immediately when I tried adding my debit card it did not accept it and locked me out of my new store, I sent 2 separate emails to Shopify and do not have a reply at all. Everytime I log in to Shopify it tells me I cannot access the store to please contact customer service. 

Please unblock the store.

[C6G]

on terms and condition 5 If payment of Fees is unsuccessful within 28 days of our initial attempt to process payment, Shopify may freeze your store.

my store was freeezed immediately after chaging payment method which I have been using on all major vendors.

This is entirely Shopify's fault on unable to process the payment and illegally withholding my access to my own shop wich I had paid for. 2 days from Tuesday I ahve NOT received any follow up on how to unfreeze the store as GBP49 was already debited from this month's usage ( from Oct 24th to Nov 24th).

This is beyond unacceptable and I demand my store to be unfroze today 27 Oct 2022 by 1800UK time. 

All rights and remedies are hereby expressly reserved.