Shop is trying to connect to non existent business manager

Eddie3
New Member
4 0 0

Hi there,

Trying to connect facebook account to shopify. In the past I had another shopify account, but it is now complete deleted(on shopify, facebook)

In shop, if I connect my facebook account it will show my old shop business manager account (it does not exist - deleted) it lets me connect and if I actually press on it - it takes me to the current business manager where my facebook page is. So apart from showing wrong business manager account it somehow finds this correct facebook page.

Then if I connect this facebook page it says that it is on another business manager and I have to move page to that - of course I cannot transfer anything as this is one and same account here, just different name and just trows out error that I do not have admin for it. ( I definitely do).

I have been in contact with shopify support, but all I got send me screenshot of the page roles page so far (for past 2 weeks or so).

Anybody knows how I could solve this?

King regards, Matas

Replies 8 (8)
Mbial-Business
Shopify Partner
45 1 3

Hello, can you please provide a screenshot? I would do my best to assist you.

info@mbial.com
Fiverr: https://fiverr.com/nour1eddine
WhatsApp: +212 687 513267
Facebook: https://facebook.com/mbialbusiness
Instagram: https://instagram.com/mbialbusiness
Eddie3
New Member
4 0 0

Of course, here you go - the shopping4pet is non existent now.

 

Screenshot 2021-06-30 at 16-29-19 Shopify.png

And after pressing connect I get this: ( I am admin)

Screenshot 2021-06-30 at 16-31-13 Shopify.png

Mbial-Business
Shopify Partner
45 1 3

You must have the page under the same business manager that you are trying to link.

 

Do you have admin access to the Facebook business manager that owns page? if yes then you can fix this easily otherwise you will to claim ownership of the page first and it may take sometime to be fixed.

info@mbial.com
Fiverr: https://fiverr.com/nour1eddine
WhatsApp: +212 687 513267
Facebook: https://facebook.com/mbialbusiness
Instagram: https://instagram.com/mbialbusiness
Eddie3
New Member
4 0 0

I have admin access on all accounts that were previously linked and/or are linked now. I'm not the owner in most cases tho, but full admin.Screenshot 2021-06-30 at 16-50-01 Shopify.pngScreenshot 2021-06-30 at 16-49-38 Facebook Business Suite.png

 

Mbial-Business
Shopify Partner
45 1 3

I see, but you still didn't anwser my question, if you don't have admin access to the Facebook business manager that owns your page means that technically you are not the owner, so you should get owner access to be able to link your page correctly with Shopify.

if you need help with that contact me and we can schedule a meeting, otherwise I can't help you from here.

info@mbial.com
Fiverr: https://fiverr.com/nour1eddine
WhatsApp: +212 687 513267
Facebook: https://facebook.com/mbialbusiness
Instagram: https://instagram.com/mbialbusiness
Eddie3
New Member
4 0 0

So you need to be owner or admin?

 

Screenshot 2021-06-30 at 17-15-01 My Pet Gift Box Facebook.png

 

Mbial-Business
Shopify Partner
45 1 3

you need to be admin of the Business manager that owns the page, in this case you must be admin on My Pet Gift Box

info@mbial.com
Fiverr: https://fiverr.com/nour1eddine
WhatsApp: +212 687 513267
Facebook: https://facebook.com/mbialbusiness
Instagram: https://instagram.com/mbialbusiness
ewi
New Member
1 0 0

Did you ever figure this out? i am also confused on this and pulling out my hair lol