I Just received this email from Chime. how do I get my money?
A deposit of $XX.XX from SHOPPAYINST AFRM was returned to the depositor.
We are only able to accept direct deposits where the receiver’s name on the deposit matches the name of the Chime account holder.
To correct this deposit, please contact the depositor who initiated this transaction.
The Chime Team
Thank you for reaching out!
When using Shopify Payments, you need to make sure you are following the bank account requirements. Chime is a virtual account, not a bank; therefore, there isn't a way for a payout to deposit into a Chime account. To receive your payout and future payouts, you must attach a bank account that meets all of our requirements.
Please let me know if you have any further questions!
Emily | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is incorrect . I have chime & have recieved ALL of my payouts fine! Until today!! I got the same email from Chime. What happens now???
Hey @Dulzuranailbar did you ever figure this out? I'm having the same issue with my chime account as well! SOS
Has anyone figured out how to fix this and get the money back? I have received all other shopfiy payments to my Chime account. I have only incurred this issue with Shop install payments only.
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023