Shop Pay login confirmation keep loading

[kelvinchan]

When I am testing my purchase flow, once I try to use Shop Pay and login, it always stuck loading it and cannot finish the login in process, and the code I type in is correct.

If I refresh the webpage and do it again it would be ok.

Anyone knows what is going on? Please help and thanks a lot.

[Shay]

Hi @kelvinchan 

Thank you for the screenshot showing the issue you are having. I recommend doing a browser cache and cookie clear and also disable any VPNs you may have active currently. 

If the issue is persisting, please reach out to our authenticated chat support team for further help. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started.