Shopify account hijacked by former employee.

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Hi everyone, I cant get through to support to help me because it will only help me if i have a paid account.

My former employee/web designer has hijacked my account on shopify and won't give it back.
How do i cancel my account given these conditions?

Reply 1 (1)
Shopify Staff
Shopify Staff
2053 432 356

Hey @RA1989.
Thanks for reaching out. 
For this situation, we will need you to get in touch with our live support to assist you further. Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.


In this case, you can speak directly with a Support Advisor without logging into your Shopify store by completing this form here. Once that form is completed, you should see the options to speak with a Support Advisor. 

Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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