Hey @RA1989. Thanks for reaching out. For this situation, we will need you to get in touch with our live support to assist you further. Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
In this case, you can speak directly with a Support Advisor without logging into your Shopify store by completing this form here. Once that form is completed, you should see the options to speak with a Support Advisor.
Let me know if you have any questions.
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