Shopify admin dashboard page displaying offscreen overflow in google chrome

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Shopify admin dashboard page displaying offscreen overflow in google chrome

CJames
Tourist
6 0 6

Hi, when I login to Shopify admin/dashboard using google chrome the display of the tables is weird.

 

Tables/columns with data aren't responsive and they are not resizing as it should. It cuts of the right end of the table header data, by flowing/ displaying offscreen when in desktop view (no scroll bar is even present to adjust it).  If I reduce the size of the window the side panel disappears (as it should) and then the table displays correctly.

 

See screenshots 

Screenshot 2024-06-25 at 12.29.36.jpgScreenshot 2024-06-25 at 12.29.54.jpg

This is an even bigger issue when trying to delete content files. Here is another example screenshots: 

The delete button is in the far right of the table header is offscreen and not visible. 

Screenshot 2024-06-25 at 12.44.20.jpg

 I have to resize the window for the side panel to disappear and then able to see the full table. 

Screenshot 2024-06-25 at 12.44.35.jpg

 

I have signed out / then back into shopify 

cleared history and cache 

And no luck 

 

In incognito mode of google chrome it displays correctly. 

 

Any ideas if this is a simple fix in normal mode?

or do I have to just use incognito mode indefinitely. 

Accepted Solution (1)

martincox100
Shopify Partner
1 1 2

This is an accepted solution.

Hi everyone. I was saddened to see lots of other people experiencing this issue, but I think I have pinpointed the culprit.

 

I had the Item logo image for Shopify Theme File Search by EZFY app installed in my Chrome browser (which is a wonderful app that has been so helpful over the years).  I have now deleted that app and now can see all my Shopify windows load nicely again. 

 

I hope that might help someone else out there too!

View solution in original post

Replies 20 (20)

southminisplits
Excursionist
14 1 1

I have been experiencing this issue too since new update. Any word anyone?

Andrecolap
Excursionist
48 0 5

I do have the same problem, any shopify expert to help?

Ped_1325
Shopify Partner
13 0 2

Shopify should fix it. You should not pay an expert to fix some bug in their code.

SiSo
Visitor
1 0 0

+1 no problem with edge but chrome.

tracymau
Tourist
3 1 0

Following one of our macs is ok. Mine is not... thankfully we have one mac operational. I can't add a new customer, which would have been very problematic. 

CluutchAgency
Shopify Partner
1 0 0

Same issue on our end on all our clients dashboards on Chrome Windows 11.

MaddyBee
Shopify Partner
4 0 0

Same issue here. 

PretendSupplyCo
Visitor
1 0 0

Same issue here. Seems to still work okay in Safari, but both macs using Chrome now have this issue (originally only 1 did, but this morning both have suffered the same fate!)

airric
Visitor
2 0 0

I have the same issue, only on Mac Chrome. No issue on safari

Ped_1325
Shopify Partner
13 0 2

I have the same issue. I contacted support, and they said they would look into it. However, I asked to keep the conversation open so I could get updates, and they closed it. I opened it again today, but I wonder if anyone has any updates.

littlewaydesign
Visitor
1 0 1

I'm having the same issue on Chrome and it drives me nuts! It's completely slowing my workflow!

pointb-laura
Shopify Partner
3 0 2

I've just reported via Partner Support as well - I thought it must have been something on my end, so I'm glad I found this thread. They've assured me they're investigating, so fingers crossed! 

shopleighfy
Shopify Partner
2 0 0

I am also experiencing the same issue and it's so annoying! As a workaround I am using the Chrome mobile emulator which resizes the dashboard to mobile view but it's such a pain. 

Blumorty
Visitor
1 0 2

I was having the same issue on my Mac and have finally resolved it! This is how I did it:

 

  1. Reset Chrome using this link: chrome://settings/reset (warning you will obviously lose profile settings & will be logged out of accounts etc.)
  2. Sign back into my Chrome profile
  3. Logged back into Shopify

That's it, it's back to normal! It's slightly annoying having to log back into all of my account etc, but this issue was worse IMO. 

 

Hope that helps you!

pointb-laura
Shopify Partner
3 0 2

Holy heck it worked, you're a genius!! Thanks so much for that tip 🙏

martincox100
Shopify Partner
1 1 2

This is an accepted solution.

Hi everyone. I was saddened to see lots of other people experiencing this issue, but I think I have pinpointed the culprit.

 

I had the Item logo image for Shopify Theme File Search by EZFY app installed in my Chrome browser (which is a wonderful app that has been so helpful over the years).  I have now deleted that app and now can see all my Shopify windows load nicely again. 

 

I hope that might help someone else out there too!

pointb-laura
Shopify Partner
3 0 2

Oh, good shout! I also have that same app installed so could very well have been the culprit. 

Have you found one to use instead? 

CJames
Tourist
6 0 6

Yep I had this installed too, so I removed it and it worked immediately! Thanks so much! 

southminisplits
Excursionist
14 1 1

Same here. Turned it off and works great now. How unfortunate. Such a useful app. I'll just switch it on when needed I guess. 

crepic100
Visitor
1 0 1

THIS!! Had the same issue and it was so frustrating going incognito and having to login with 2FA over and over to use the dashboard correctly.. Thank you!!