Shopify Balance dissapeared (10.000 euroos) after switching bank accounts, Billing Team is useless.

[emanueldimitriu]

After switching my bank account from EUR to USD, the remaining balance dissapeared. After I got the remaining payouts, some transactions that were added to my 7th of November payout never arrived, and you can see this under my Order transactions. Even then, support is absolutely useless, doesn't acknowledge this, and tells me all my remaining balance was paid. Yes, all my remaining USD balance was paid, but I am still waiting for the money that should have arrived on the 7th.

I can't even describe how useless the support has been regarding this. I would rather not, as I will just get angry.

If you go and click under my "0.00" balance, you can see al of those transactions.