Shopify Catalogue incomplete sync with Meta (Instagram/Facebook)

[AustralianDream]

Hi - I would be hugely grateful if anyone could help, the Meta team can't seem to fix it and it's severely impacting my business since launching 1 month ago.

The problem -- I can't boost any of my Instagram/Facebook posts as it says the "products are not approved". Yet all products are showing as approved in both Shopify and Meta Business suite. 

From day 1 there were issues syncing my Shopify catalogue with Meta whereby not all product variants (colour/size) came over. When looking at the products on Instagram/Facebook it would only show a random assortment of colour/size available for each product when it should have been the complete set. In the end, a Meta rep and I uninstalled and re-installed everything it which fixed the incomplete catalogues.

Fast forward a week and I'm not able to boost a post with a product tag as it either takes me back to the beginning or shoots up an error saying the product item is not approved.  

Please help anyone as it's been a month where my small business' beautiful posts and content cannot boosted and therefore cannot reach potential customers.

Thank you!!

[AustralianDream]

Hi All,

Also open to going back to square 1 if someone could walk me through that?

I.e. uninstalling/re-installing the Instagram/Facebook sales channel and re-syncing the complete product catalogue again.