Re: Shopify dashboard showing wrong data

Shopify dashboard showing wrong data

Laksen1337
Shopify Partner
9 0 1

Hi,

 

I'm having issues with my Shopify dashboard, which isn't tracking conversions correctly. For example, today I received three sales, but the dashboard shows only one sale registered. I've contacted Shopify, but they say they can't find any issues on their end. This leads to an incorrect conversion rate and general problems with reporting, including pixel tracking errors. Has anyone experienced similar issues or know how to resolve this?

 

It has been like this for months, not just today.

 

 

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Replies 6 (6)

AG_SKS
Visitor
1 0 1

Also having this issue. Thought it was on my end. Still going crazy trying to figure out why my conversions in the live view aren't populating at all from today's metrics.

 

Theamarie_31
Shopify Partner
13 0 0

Hi Are you still having the same issue?

Got some few simple steps for you to check out and see if this will help
1. Look at Installed Apps: Sometimes apps you add might mess with tracking. Try turning off recent apps to see if that helps. (sometimes same app functionality may double the information)
2. Check Tracking Tools:

  • Google Analytics: Make sure it's set up correctly and the tracking code is added to your store.
  • Facebook Pixel: Ensure the Facebook Pixel code is on all important pages, like the checkout page. You can use a browser extension to check if it's working. You may also try our app we do help with any pixel code error and provides the best tracking across Shopify store. https://apps.shopify.com/partners/galacticapps

3. Verify Payment Setup: Check that your payment systems (like credit card processors) are working properly and sending the right info to Shopify.

Let me know if the top 3 works kindly like and hit solved 😊 Have a Great Day!

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here :hot_beverage:.
Adtrace | https://apps.shopify.com/partners/galacticapps
Need help from our expert? Kindly share your request with us via Adtrace Customer Support - Support@adtrace.ai

thebigcagency
Shopify Partner
16 0 6

One issue I see with some customers currently is missing consent information / information being send to the Shopify consent API. I believe Shopify Analytics only works correctly if analytics consent has been granted.

You can check the different consent states on your websites when opening the browser console and typing in

window.Shopify.customerPrivacy.currentVisitorConsent()

if all values of the consent object are empty, this might be the issue.

Web: https://thebigc-agency.de | LinkedIn: https://www.linkedin.com/in/christophkleine/
Please mark as solution if my comment was able to help with your problem.

Tom62
Visitor
2 0 0

Seeing the same thing on a store in the UK... thought I was going insane.

Shopify Analytics routinely tells us our conversion rate is 0.2% when, in reality, it's more like 4-6% on any given day.

Scratching my head, trying to figure this out.

Victoria
Shopify Staff
2398 162 289

Hi there, @Tom62.

 

If you'd like our team to take a more detailed look into your Analytics section, please head over to the Shopify Help Center to create a support request.

 

Thank you! 

Victoria | Shopify 
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vurchoo
Visitor
1 0 0

We also have the same problem. Shopify just said sorry and told us to report it so they can follow up one day.