Shopify domain not redirected to primary domain

seymur_crsp
Shopify Partner
65 4 10

Despite having the primary domain, .myshopify.com domain is not redirected to that. What can be the reason ?

seymur_0-1657198757849.png


@Shopify 

Replies 5 (5)

W-L
Visitor
2 0 0

I have precisely the same issue. Somehow, the traffic from xxx.myshopify.com doesn't get redirected to xxx.com

alastairseo
New Member
5 0 0

Did you guys ever resolve this issue? 

W-L
Visitor
2 0 0

Somehow, it just solved itself after some time.

seymur_crsp
Shopify Partner
65 4 10

Yes, so it was a bug. I contacted Shopify support about the issue, they did some custom code or something for our store on their side and fixed the issue.

alastairseo
New Member
5 0 0

Yep looks like its the same for me too, shopify support looking into it now.