Shopify Facebook App error "another item with the same retailer id was already uploaded...

donnamac
Pathfinder
118 2 74

We are getting products erring out with this message

   "another item with the same retailer id was already uploaded to this catalog"

We are getting it on products from retailers we have carried for a long time.  
I have tried to report it via the 'report a problem' function with no results.

Can anyone shed any light on what causes this error and how to address it?
The product still gets sent to Facebook, so I am not sure how to 'clear' it in Shopify Facebook app?  The product is not flagged with an error in Facebook.

Thanks

 

Replies 50 (50)
PCLW
Tourist
3 0 5

@ebburtner  I did get a message from shopify saying there should only be ONE data source. If there's multiple that could be causing the issues. 

ebburtner
Tourist
18 0 3

@PCLW Do you happen to know how to remove those other sales channels?

PCLW
Tourist
3 0 5

@ebburtner Mine shows two and one doesn't have any products listed. I sent some screen shots to the shopify help center to see if they can help me resolve this issue. 

donnamac
Pathfinder
118 2 74

@ebburtner 

You may be able to go into Data Sources under Catalog in Commerce Manager and see what data feeds are there. 
you may be able to get rid of extra ones there or go into the catalog and delete the products from them.

I'm not familiar with all that. However, we created a dynamic ad today and see that it created a new 'feed' on that screen.  I wouldn't be surprised if
that creates an issue with some products.  Such a struggle...nothing is really explained in detail about how it all 'works'. 

We also have many products in Facebook, that we have either deleted or unchecked Facebook in the Sales Channel block, but it remains in Facebook.
We have many of old product that are no longer in stock and we have set back to draft or archive and they are still there.  It is really a mess.

Let's keep all informed as we find things out. 

rchigges
New Member
1 0 1

I had the same error on a few products and I couldn't tag them on Instagram. Here are the steps I took and it resolved the error. Could be a fluke but it worked!

1. Under Sales Channels, click Facebook

2. Under Product Status, click View all products

3. Go to the product with the error message, select a Google Product Category

4. Click Save

ebburtner
Tourist
18 0 3

@rchigges 

I noticed the items that I can't tag on Facebook or Instagram aren't in the "dynamic ads" on "Ads Channel" when I go to the item on FB business manager. I have no idea how to ad them to the dynamic ads. 

I also had to go to Shopify and take all of my products off the Facebook sales channel and the save them and then go back and add them back to the Facebook sales channel. That pushed them back over to Facebook. I then had to go back to the Facebook business manager and make over 700 items "active". This has been a nightmare and I'm wondering if it all goes back to when Facebook & Instagram was down a few days ago. 

donnamac
Pathfinder
118 2 74

@ebburtner 

Are these business assets for the same business?  Try to get rid of all but the one you want to be your main asset.
Then you have to make sure its the right one that is 'connected' to Shopify.  That might help.

Just a thought

I feel it's really easy to get multiple assets out there because nothing is clearly explained from either the Shopify side AND the Facebook side.
And wading through dozens of help pages is futile.  We are all trying whatever we can to get things to 'work' and actually sell product. 
So, I'm not surprised you may have multiple.

Also, there are two separate support groups we have to deal with...Shopify Facebook and Facebook.  They often point the finger at the other.
Sorry....venting on that one. I was really tempted to link Facebook to Shopify directly from Facebook and get rid of the Shopify Facebook app because it seems neither side
owns up to being responsible for much.  However... there is no time to learn all this.  I would never sell anything. 

donnamac
Pathfinder
118 2 74

@rchigges 

Could you clarify something?

The items that you listed, you did that in Shopify, is that right?
The errors you were fixing...where did you see those errors?  In Shopify?  In Facebook?

ebburtner
Tourist
18 0 3

@donnamac 

Yes, they are for the same business. I did delete one of them. I now have the Shopify Commerce Account and the Shopify Product Catalog. 

I did what I believe you suggested and I pulled up the items that are saying "another item with the same retailer id was already uploaded to this catalog" and put a google category on them. That didn't help the error. I am so frustrated at this point that I don't even know what to do next. 

I still have items that show available on the Facebook Sales Channel on Shopify and on Facebook Commerce Manager but I can't tag them on Facebook or Instagram. Seems as though I can't get help on this matter. 

donnamac
Pathfinder
118 2 74

@ebburtner 

I'm afraid when it comes to the tagging products for Instagram I'm not up to speed on that. I concentrate on making sure the products get to FB with no issues.
My partner does all the advertising.  She was having the same issue with not being able to 'tag' products.  She tried whatever she could change on both the
Shopify and the Facebook sides.  She basically was just changing any kind of setup she could to see if anything could work.  Eventually, something did and now
she can tag for now.  As long as she can tag...she doesn't mess with anything. 

It is a ridiculous was to do business.  I do know when we make changes, they can sometimes take a while for us to see them or notice the effect of the changes.
Sometimes maybe even a few days.  Patience is a virtue here.  She got to the point of just making one change at a time, then trying an hour or so later to see
if it made a diff.

She finally got to create a Dynamic ad with their help, but can only do it successfully from the Facebook side.  Not in Shopify.  However, the latest one she did created yet
another feed!!  I don't understand it and am in the throws of trying to see if that is going to shoot us in the foot for now having another feed. 

We try submitting help requests from both Facebook and Shopify.   When I click on the 'Report a Problem' in facebook however, I have only had success actually
submitting a problem using the 'Ask a Question or Get Help' section.  The submit button on the 'Report a Problem' section was never 'active' for me.
Also, if you can, provide screen shots of the issue.  I think that really helps then SEE what the problem is and helps them get it to the right people.

Sorry I can't be of much assistance in that area.