Shopify Facebook App error "another item with the same retailer id was already uploaded...

donnamac
Pathfinder
118 2 74

We are getting products erring out with this message

   "another item with the same retailer id was already uploaded to this catalog"

We are getting it on products from retailers we have carried for a long time.  
I have tried to report it via the 'report a problem' function with no results.

Can anyone shed any light on what causes this error and how to address it?
The product still gets sent to Facebook, so I am not sure how to 'clear' it in Shopify Facebook app?  The product is not flagged with an error in Facebook.

Thanks

 

Replies 50 (50)
BigThrift
New Member
3 0 0
Mcglynnfarm1
Tourist
10 0 0

This is an old workaround. The new issue is something else entirely and no one seems to know 

Mcglynnfarm1
Tourist
10 0 0

Having same issue. Can’t get help either 

Mcglynnfarm1
Tourist
10 0 0

Correct this is it solved. I’m still having the exact same issues. Shopify just keeps sending this same community forum saying it has the answers and we don’t!!!

Mcglynnfarm1
Tourist
10 0 0
Mcglynnfarm1
Tourist
10 0 0

Same issues here-no responses are helpful! 

Mcglynnfarm1
Tourist
10 0 0

Same problem here. It’s horrible entering into the holidays!!! No good response from Shopify or Facebook