Shopify Facebook App error "another item with the same retailer id was already uploaded...

[donnamac]

We are getting products erring out with this message

   "another item with the same retailer id was already uploaded to this catalog"

We are getting it on products from retailers we have carried for a long time.  
I have tried to report it via the 'report a problem' function with no results.

Can anyone shed any light on what causes this error and how to address it?
The product still gets sent to Facebook, so I am not sure how to 'clear' it in Shopify Facebook app?  The product is not flagged with an error in Facebook.

Thanks

[MSM_Jewelers]

Same

[donnamac]

This is marked solved just because several people have tried some work-arounds and they seem to work.
You'll have to read through some responses to see.
Also, it looks like the products that have this error flagged, still go to Facebook and can still be used in ads & Instagram.

I jut let them sit there.  I can still do what I need to in FB, so I don't waste any more time on them. 

We can take it off if you want...

[Maysin23]

This being marked as solved just tells Shopify that there is no problem. It shouldn't be marked solved so they're aware of the on going issue. 

The problem persists through Instagram for me. I can tag on Facebook, but I cannot on Instagram. 

[yatti]

The easiest way I can tell everyone that is encountering this issue is to make a new product. 

This occurred to me when I used the duplicate option. I tried fixing it and it still reoccurred with the same issue. I decided to just make a new product page and I am now able to tag on instagram.  

[Threelabs]

Thank you!  That was exactly the problem for me...duplicating a product.

[chrisngrod]

I started off with a few new items getting this error but now old items are creeping up on my list. 😢

[hargy]

I think I figured out the solution, I duplicated the product that was giving me the error and then deleted the product that was giving me the error. I was then left with the duplicated product and now that product isn't giving me any errors 🙂

[donnamac]

The thing is…..we shouldn’t have to be doing that.  No?

[Mcglynnfarm1]

Exactly! It’s not solved people 

[Mcglynnfarm1]

Correct this is it solved. I’m still having the exact same issues. Shopify just keeps sending this same community forum saying it has the answers and we don’t!!!

[Mcglynnfarm1]

*is Not solved 

[gfannick]

I have a theory that there might be a 12-character limit and if the first 12 characters are the same on multiple items it throws an error. Just a theory.

[Mcglynnfarm1]

I just don’t see how that can be as I have multiple brand new products with different names. I did reword and am trying to push through to Facebook again. We’ll see. 

[gfannick]

I was referring to the SKU. Not sure if Facebook keys off of that. I
noticed when I edited a sku one of the ones that was stuck went through.

[Mcglynnfarm1]

Thanks. I’ll check it out 

[superuser]

Is there any update on this?

I have the same issue and i dont have any other items in my shop... its impossible for me to have duplicates because I literally just made the shop..