Shopify Facebook App error "another item with the same retailer id was already uploaded...

[donnamac]

We are getting products erring out with this message

   "another item with the same retailer id was already uploaded to this catalog"

We are getting it on products from retailers we have carried for a long time.  
I have tried to report it via the 'report a problem' function with no results.

Can anyone shed any light on what causes this error and how to address it?
The product still gets sent to Facebook, so I am not sure how to 'clear' it in Shopify Facebook app?  The product is not flagged with an error in Facebook.

Thanks

[yatti]

I fixed the issue of this for my shop. If you go to the product that is having the issue. On the right hand side, I believe the 3rd block down "Organization" (my shop is 3rd block down). You will have the following:

• Vendor
• Product Type
• Customs
• Collections
• Tags

I removed "customs" where it automated the id for it which I never chose it to do so. I saved and searched for publishing error in the Products>More Filters and it is not showing up that my product are having any issues. 

Hopefully this will fix your issue because that is what caused my product to not be able to get tagged on Instagram. 

[BigThrift]

I found a solution to this problem Monday, Oct 18. When you go to archive your product when it is sold or you are removing it from your store, go the sales channel section and deselect all channels. It will remove them from your sales channel. Just an additional step taken prevents this.

[donnamac]

@BigThrift 

This sounds like a good practice regardless of whether you have issues or not. 
thx!

[Maysin23]

Why is this marked as solved? It isn't actually solved. Although you can tag products in Facebook, this error continues to cause problems on Instagram, making it impossible to tag the effected products there. 

[MSM_Jewelers]

Same

[donnamac]

This is marked solved just because several people have tried some work-arounds and they seem to work.
You'll have to read through some responses to see.
Also, it looks like the products that have this error flagged, still go to Facebook and can still be used in ads & Instagram.

I jut let them sit there.  I can still do what I need to in FB, so I don't waste any more time on them. 

We can take it off if you want...

[Maysin23]

This being marked as solved just tells Shopify that there is no problem. It shouldn't be marked solved so they're aware of the on going issue. 

The problem persists through Instagram for me. I can tag on Facebook, but I cannot on Instagram. 

[yatti]

The easiest way I can tell everyone that is encountering this issue is to make a new product. 

This occurred to me when I used the duplicate option. I tried fixing it and it still reoccurred with the same issue. I decided to just make a new product page and I am now able to tag on instagram.  

[arussman]

I tried this and it didn't work for me. 😞

[NoW_17]

I am having the same issue! I reached out to Facebook support, but have not heard back yet. All 84 of my new products were rejected due to this error, and I can not tag on instagram. I did recieve one email back from Shopify support and they thought that the error message "may have to do with the fact that you've had another product feed uploaded via the old de-listed Facebook Shop sales channel, or another source (such as uploading products yourself manually)." Unfortunately I do not know how to fix this. Hopefully someone will get back to me from FB and this will be solved soon!!

[brixkalleyco]

how did u remove customs?

[NoW_17]

Yes!!

[BigThrift]

We are trying to figure that out now.

[Mcglynnfarm1]

This is an old workaround. The new issue is something else entirely and no one seems to know 

[Mcglynnfarm1]

Having same issue. Can’t get help either 

[Mcglynnfarm1]

Correct this is it solved. I’m still having the exact same issues. Shopify just keeps sending this same community forum saying it has the answers and we don’t!!!

[Mcglynnfarm1]

Exactly! It’s not solved people 

[Mcglynnfarm1]

Same issues here-no responses are helpful! 

[Mcglynnfarm1]

*is Not solved 

[Mcglynnfarm1]

Same problem here. It’s horrible entering into the holidays!!! No good response from Shopify or Facebook